Frequently Asked Questions

From what time is the room available?

On the day of arrival the rooms are available from 3.30 p.m. until 6.30 p.m. If you need to arrive after 6:30 p.m., please inform the reception by phone or email and we will put the keys at your disposal.
On the day of departure the rooms are vacated before 11 am.

Where to drop off the luggage?

Luggage storage is no longer available due to sanitary measures. We can no longer keep the luggage at the reception. Luggage must be removed from the room upon departure.

How and where do we have breakfast?

The buffet breakfast is served on the terrace.
Breakfast must be ordered before 5:00 p.m. the day before with the reception, indicating the time of your breakfast
You fill in the reservation form indicating your order
Following sanitary measures, breakfast can be served in the room or on the patio at the table while respecting the distance measures. Service from 7:30 a.m. to 10:00 a.m.

Does the hotel have a bar?

Our hotel has a bar “Le Bistrot” open every day from 8:30 am.

Is the establishment accessible for people with disabilities?

The rooms are not accessible to people with reduced mobility.
The restaurant and bar are accessible by disabled ramps and equipped with disabled toilets.

Is there an elevator?

Our hotel does not have an elevator.

Does the hotel accept animals?

Our hotel does not accept animals.

Is the hotel smoking?

Smoking is prohibited inside the entire establishment, including the rooms.
You can smoke on the terrace, outside.

Are restaurant and brasserie reservations necessary?

Reservations for lunch and dinner at the restaurant Les Mûriers and the Brasserie Le Bistrot are recommended to ensure the best service for our customers in accordance with the mandatory health rules.
We provide 2 services each time on each terrace and we ensure the spacing between each table.
Lunch at 12:30 p.m. and 2:30 p.m.
Dinner at 7:30 p.m. and 9:30 p.m.

Can we accommodate groups in our restaurants?

Following the new health measures, we can accommodate groups in our restaurants, but on the sole condition of providing tables for a maximum of 10 people, with sufficient spacing between each table.

Does our establishment have an internet connection?

The WIFI connection is available everywhere in our establishment. Ask for an access code at the reception of our hotel.

What types of payment are accepted?

We accept payment in cash, bank card, holiday vouchers, restaurant vouchers, Logis gift vouchers.

Do you have parking?

We have 2 closed private car parks, free to park cars, motorcycles, accessible 24 hours a day.
We do not have external electrical outlets for charging electric cars.

What welcome products do we find in the rooms?

Following the new organization and to preserve our environment and avoid waste, we will no longer have welcome products in the rooms. They will be on request at the hotel reception (cup, shoe shine, comb, file, bathing cap, sewing kit, hygienic protection bag, etc.)

BEST RATE GUARANTEED
We offer you the best rate if you book directly with us.

CHANGING YOUR TRAVEL PLANS

Can I cancel or modify a reservation once made?

Yes, if your travel plans change, you can cancel or modify your reservations in accordance with the hotel’s cancellation policy stipulated during the reservation process.

What happens if I forget to modify or cancel my reservation?

Unfortunately if you do not cancel your reservation, you will be charged a minimum amount of one night and charged to the credit card provided during the reservation process. The cancellation policy is displayed in the quote request during the reservation request and also appears in the confirmation email you receive when you make your reservation.